How PaperTrue Maintains Document Confidentiality

• Jul 25, 2022
• 4 min read

• Tags: Business Editing

As a business editing service, we get queries about document confidentiality all the time. So, we’ve decided to elaborate how PaperTrue ensures confidentiality of your important documents while editing them.

As part of our business editing services, PaperTrue helps companies create polished documents. Whether it’s a data report or a financial statement, we ensure that your document is free of errors. Aside from checks for spelling, punctuation, and grammar, we also check for proper document layout and formatting.

However, these documents often contain sensitive or proprietary information. Business editors and proofreaders have the onus of not only ensuring confidentiality of the documents they edit, but also of protecting it from others.

So, document confidentiality and security is one of our chief concerns, right beside proper formatting and refined language! PaperTrue has six steps to enforce both of these. Without further ado, let’s get into it. 

PaperTrue’s strategy to keep documents safe and confidential

1. Strong 256-bit encryption

PaperTrue protects your documents with 256-bit encryption, which is one of the most secure encryption methods in the world. It’s secure enough to be used to encrypt military data! In fact, all important documents of the U.S. government are protected by 192-bit or 256-bit encryption methods.

But what is 256-bit encryption?

Any type of encryption used to secure data achieves this through an encryption key. The 256-bit encryption means that a hacker will require 2256 different combinations to break the encryption and read the file.

Since this is almost impossible to achieve with even the world’s fastest computers, you can rest assured that your documents are safe with us. 

2. The OMS limits document access

PaperTrue’s Order Management System (OMS) allows only your editor to access your document. The operations team assigns you an editor based on your niche and your requirements, but they don’t have access to your document.

Plus, our editors have access to no details but your document they’re editing and the editing guidelines provided by you. On the other hand, the operations team, which does have access to client details, cannot access your document.

In this manner, the OMS ensures that even within the company, sensitive files such as legal documents or medical documents don’t go outside the concerned departments.

3. Regular OMS updates

We regularly update the Order Management System with newer provisions for safety. These updates improve upon existing features and tighten the screws on our confidentiality and security measures.

Our latest update was rolled out in June 2022.

4. Our editors sign a confidentiality agreement

What can be a greater assurance of safety than the fact that your editors are, quite literally, sworn to secrecy!

At the time of onboarding, our editors and operations executives sign non-disclosure and confidentiality agreements. This prevents them from disclosing any sensitive information. To be perfectly honest, they don’t have client information, so the whole ordeal would be a futile endeavor anyway!

5. We can sign a non-disclosure agreement

All editing contracts you make with PaperTrue feature a confidentiality clause. So, document confidentiality is guaranteed to you the moment you sign a contract with PaperTrue!

But in case of extremely sensitive information, we can sign an additional non-disclosure agreement. This is a rare occurrence due to the similar clause that is present in every contract, but we do it to allay any remaining concerns.

While confidentiality is the foundation of PaperTrue’s business editing services, we undertake this process to provide a written guarantee.

6. Entirely erase order details from our system

After a certain amount of time, we archive old customer data and order details. This includes the original document sent by the customer and subsequently edited documents. Archived data cannot be accessed by anyone from the operations or editorial teams.

We archive this information in order to better serve our customers. But if a customer requests us to delete the order details from our archive, we can do that.

This is the rarest occurrence out of all the steps we take to guarantee document safety. However, in case of extremely sensitive documents like legal or business contracts, we can do this for our customers.

At PaperTrue, we seek to do much more than providing the best editing and proofreading services to business organizations. We primarily seek lasting work relationships based on trust and loyalty. If you still have any questions regarding document confidentiality, feel free to ask us in the comments.

You can also get in touch with us via email, chat, or phone. We look forward to hearing from you!

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Tanvi

With a foundation in Life Sciences, Tanvi enjoys curating technical writing tips tailored for ESL students. When she's not translating complex concepts into bite-sized nuggets, she can be found playing with dogs or painting landscapes.